Online Shopping and Gift Store in Pakistan | Zawadi.pk
Attention shoppers..! Due to the on going COVID 19, there will be slight delays in delivery time of your orders. We appreciate your patience, thankyou!

Return & Refund policy

A product can be returned within 3 days after the product is delivered to the customer and it should be in good condition; after this period, we will not accept the return. If the product has a warranty, we recommend that you contact the seller or send to the service center near you.

The product must be unused, boxed and without any flaws. Electronics, Watches, Phones can be tried to see if they don’t have any fault and will still be considered as new. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

The product must include the original tags, user manual, warranty cards, freebies and accessories.
The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a customer’s packaging, it must include the manufacturers box and must be returned in the appropriate condition with return mark label on it. Do not put tape or stickers on the manufacturers box.

Reasons for return:

We will accept returns for the following reasons.

Defective products, doesn’t match product description, Wrong product, Missing parts or product, color mismatch, damaged product.

We do not accept returns for the following items:

  • Products not purchased from ZawadiPK online shopping site (order serial numbers does not match);
  • Products that exceed the expiry date (Exceed warranty period);
  • Unauthorized repair, misuse, collision, negligence, abuse, into the liquid, accident, alteration, product quality problems caused by improper installation, or torn, altered labels of machine serial number or anti-counterfeiting mark;
  • The warranty card does not match the product and was altered.
  • Products that are used or seems to be used by the customer. 

Safe & Secure Payments

Using one of our digital payment methods, whether you pay on delivery or conveniently, your privacy is prior important to us and we keep your data secure. For further information, please visit our Privacy Policy Agreement Page.

Genuine Products

We have made it to our mission to offer only genuine products in the original packaging on ZawadiPK. We work hard to provide you with the largest selection of authentic and brand-new product at the highest quality.

It is our priority to take forward our mission to offer only genuine products in the original packaging form on ZawadiPK. It is in our integrity to provide you with the finest of selection of authentic and brand-new product at the highest quality.

Free & Easy Returns

Returns are easy and free of charges. For further information on the detailed term, as well as on how to return your product, please visit our Return & Refunds Page.

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines refere table below)

Item Type

Drop Off TAT

Pickup TAT

Hand over to ZawadiPK WH

QC TAT

Non Bulky

48 hours from return request initiated

N/A

3 working days

3 days

Bulky

N/A

5 working days from return request initiated

5 working days once the item is picked

5 days


Please note that this policy does not apply to ZawadiPK Global products.

Payment Method

Refund Option

Refund Time

Debit/ Credit Card

Debit/ Credit Card

10 Working Days

HBL Direct Transfer

HBL Account

5 Working Days

Refund Voucher

2 Working Days

ZawadiPK Wallet

ZawadiPK Wallet

1 Working Days

Equated Monthly Installments

Credit Card

10 Working Days

Easypaisa Wallet

Easypaisa Wallet

5 Working Days

Cash on Delivery (COD)

ZawadiPK Wallet

1 Working Days

ZawadiPK Refund Voucher

Refund Voucher

2 Working Days

JazzCash Mobile Account

ZawadiPK Wallet

1 Working Days


Modes of Refund

Description

ZawadiPK Wallet

The ZawadiPK Wallet needs to be activated in order to access the refund amount. Refunds can also be withdrawn to a bank account from within the ZawadiPK Wallet. All orders paid through Cash on Delivery (COD), Easypaisa Shop (OTC) or JazzCash Mobile Account will only be refunded to the ZawadiPK Wallet.

Refund Voucher

Vouchers will be sent to the customer registered email ID on ZawadiPK and can be redeemed against the same email ID.

Debit Card or Credit Card

If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by ZawadiPK, please contact your personal bank.

Easypaisa Wallet

If the refunded amount is not reflecting in your Easypaisa Wallet statement after refund is completed: i) Please dial --- from your Easypaisa number or -------------- from any other number to contact the Easypaisa helpcenter.

Bank Deposit

The bank account details provided must be correct and the account must be active and should hold some balance. Do not provide account details of Basic Bank Account (BBA), National Bank and Khyber bank as refunds cannot be processed for these options. IBAN number will be needed to refund the amount.


Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.

Pre-Paid Orders Failed/False Delivery Refund Grid:

Payment Method

Refund Option

Refund Time

Debit/Credit Card

Debit/Credit Card

25 Working Days

HBL Direct Transfer

HBL Account

20 Working Days

ZawadiPK Wallet

ZawadiPK Wallet

16 Working Days

Equated Monthly Installments

Credit Card

25 Working Days

Easypaisa Wallet

Easypaisa Wallet

20 Working Days

Easypaisa Shop (OTC)

ZawadiPK Wallet

16 Working Days

ZawadiPK Refund Voucher

Refund Voucher

17 Working Days

JazzCash Mobile Account

ZawadiPK Wallet

16 Working Days